Call Support 1300 035 483
   Working Hours
Mon - Thur 8.45am - 4:30pm. Fri 8.45am - 2pm

FREQUENTLY ASKED QUESTIONS

Elite Shower Repairs is focused on providing high-quality service and customer satisfaction – we will do everything we can to meet your expectations. We are focused on quality, honesty and affordability. We only employ technicians who are experts in their field.

Sydney Metro & Lower Mountains, Gold Coast & Brisbane

75% of our quotes are done over the phone. We will ask you some questions that will give us a better understanding of the service you require.
If we turn up on the day and can’t fix your shower for whatever reason, we will provide you with a no bligation free quote. Our quotes a free so there will never be a charge for this service.

As we have fixed prices there are no hidden costs. Our quotes will have additional charges if you wish to upgrade the service. Should we need to do extra work we will always seek your approval before any work commences.

The Standard service will take approx 1-2 hours.
The Rejuvenation service will take approx 2-3 hours.

To ensure shower is dry for our service, We recommend to have your last shower by 9pm the night before.
To ensure the best results we also advise that you:
Dry the area with a towel or rag after the last shower
Give the shower a light clean
Remove all your shampoos and cleaning products etc.

Shower must not be used within 24 hours of the service being completed.
If your walls are regrouted you may find a white powder residue on the tiles, After the 24 hours wipe down the area with a dry or wet cloth.

There will be minimal noise and mess. We carry a vacuum so we clean up any mess before leaving. Disruption is very minimal.

Sorry, but we don’t do shower screen repairs or replacements.

We recommend customers source there own tiles as we only supply white or beige.

We accept cash, cheques, credit cards, amex (credit cards have a surcharge) or direct deposit. Jobs are payable on completion of the job.

Our warranty does not cover your shower going mouldy or sealants/grout discolouring over time.
We do not cover against major building movement.
We do not cover any plumbing issues over the 25 year period.

What our happy customers say about us:

  • I couldn’t be happier! It looked like a brand new shower by the time the technician finished. Fantastic Job.

    Client Joe Blacktown
  • Simon did a terrific job. He was very professional and didn’t cut corners – e.g. it would have been easy to tile over waterproofing despite pinholes and save himself a Saturday but he did the right thing and reproofed. He turned up when he said he would and if there were unforseen delays,  he let me know in a timely manner.  I have recommended your service to a Real Estate agency, my neighbour and another  friend.  Barry’s advice was spot on – the tiles on the floor are great and the wall tiles almost match the others. Thank-you for a wonderful service and for your reliability

    Regards,
    Pam

    Client Pam Freeland
  • My showers look amazing!

    I am so pleased with the communication and professionalism.

    Never late and so tidy and clean.

    The price was worth it and yet not expensive.

    Client Diane Tam
  • We are all pretty quick to complain when something goes wrong. When something goes right we want to tell you about Elite Shower repairs who repaired the faulty leaking grout and resealed around the bath and basins today. We are so pleased with Barry’s professionalism and highly recommend him. Thanks again for a great job.

    Client Vicki Crampton Kellyville
  • Great customer service and technicians attention to detail and work ethic was absolutely outstanding

    Client Kellie Weyman
  • Elite Shower Repairs provided such a great service that was efficient and done professionally. Barry the Technician was prompt and able to do a same day quote and booked in just a few days later. It made the shower look brand new! Would recommend Elite Shower Repairs to anyone requiring this kind of service. From a happy customer!

    Client Cecilienne-Mae Rooty Hill
  • It was a pleasure dealing with Simon of Elite Showers. Thoroughly professional from quote to completion and no surprises approach to job. We undertook a full renovation to our bath and couldn’t be happier with the result – from quality of workmanship to time to completion and staying on budget – highly recommend Elite.

    Client Shilpa
  • Wow Barry was awesome. He turned a bad job into an amazing showpiece. Recommend him to anyone. Thanks for not only a good job. But being a nice person.

    Client John Moussa St Ives
  • We had Elite Shower Repairs come to our home today to do a fix on one of our showers. We have been trying for a while to have someone come out but because it was a small job no-one seemed interested. Very professional & a great job done. Big thank-you to Barry. We highly recommend them.

    Client Deborah Waterworth Kellyville Ridge
  • old bathroom looking totally refreshed with new grout and sealer around the bath, the leaks have stopped down stairs. We noted your punctuality and cleanliness and thank you for that. Well done and we will recommend you.
    Regards,

    Client Luke Quoyle Gordon
  • I highly recommend Elite Shower Repairs. There was no “I’ll be there sometime between 9 and 2,” Barry and Simon the tiler organised a specific times, worked around my schedule, and showed up when they said they were going to.  They were both efficient, detailed, professional, friendly, and told me exactly what they would be doing each day (my shower was not a simple one).  Best of all though, they did a fantastic job, and went above and beyond to find me tiles that matched the rest of my bathroom floor.  Now my shower doesn’t leak, and the water flows into the drain instead of pooling in the corner like it used to.  Thank you for saving my shower!!

    Client Sheri Thomson
  • We firstly would like to say thank you for the wonderful service your company provided us.
    Your technician, was not only punctual in his arrival, but finishing the work on time, leaving the area neat and tidy. He is a very friendly and polite person, who conducted himself quite professionally. We are very impressed and satisfied with the quality of his work and the finished result. We would definitely like to use him for future projects.

    Client Eddy & Kate
  • Thankyou so much for the amazing work you’ve done for me and being so accommodating with time.
    I’ve always believed that great Customer Service is more important than the work itself but to get both at the high level you have provided is a first for me and I highly recommend you, your passion for what you do and your exceptional work. Thankyou

    Client Leanne Cash

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