Call Support 1300 035 483
   Working Hours
Mon - Thur 9.00am - 4pm. Fri 9.00am - 2pm

FREQUENTLY ASKED QUESTIONS

Elite Shower Repairs is focused on providing high-quality service and customer satisfaction – we will do everything we can to meet your expectations. We are focused on quality, honesty and affordability. We only employ technicians who are experts in their field.

Sydney Metro & Lower Mountains, Gold Coast & Brisbane

75% of our quotes are done over the phone. We will ask you some questions that will give us a better understanding of the service you require.
If we turn up on the day and can’t fix your shower for whatever reason, we will provide you with a no bligation free quote. Our quotes a free so there will never be a charge for this service.

As we have fixed prices there are no hidden costs. Our quotes will have additional charges if you wish to upgrade the service. Should we need to do extra work we will always seek your approval before any work commences.

The Standard service will take approx 1-2 hours.
The Rejuvenation service will take approx 2-3 hours.

To ensure shower is dry for our service, We recommend to have your last shower by 9pm the night before.
To ensure the best results we also advise that you:
Dry the area with a towel or rag after the last shower
Give the shower a light clean
Remove all your shampoos and cleaning products etc.

Shower must not be used within 24 hours of the service being completed.
If your walls are regrouted you may find a white powder residue on the tiles, After the 24 hours wipe down the area with a dry or wet cloth.

There will be minimal noise and mess. We carry a vacuum so we clean up any mess before leaving. Disruption is very minimal.

Sorry, but we don’t do shower screen repairs or replacements.

We recommend customers source there own tiles as we only supply white or beige.

Sealants which contain mould inhibitors, will block the formation of the mould, but will be consumed by this process. This means that the amount of fungicide in the cured sealant is decreasing over time and that after some time, when the total amount of free fungicide is depleted, mould may form on the surface of the sealant again.
Products containing mould inhibitors will therefore remain mould-free for a longer time than a sealant surface not containing this fungicide, but after a period of time (depending on the environment in which the product is applied) formation of some mould will appear on a sanitary sealant surface as well.

Mould growth is the result of a number of environmental conditions:
*High moisture content and bad air circulation in bathrooms and kitchens
*Organic waste materials on the sealant surface (soaps, body gel, kitchen rests, etc)
*Warm temperatures

We accept cash, cheques, credit cards, amex (credit cards have a surcharge) or direct deposit. Jobs are payable on completion of the job.

Our warranty does not cover your shower going mouldy or sealants/grout discolouring over time.
We do not cover against major building movement.
We do not cover any plumbing issues over the 25 year period.

What our happy customers say about us:

  • It was a pleasure dealing with Simon of Elite Showers. Thoroughly professional from quote to completion and no surprises approach to job. We undertook a full renovation to our bath and couldn’t be happier with the result – from quality of workmanship to time to completion and staying on budget – highly recommend Elite.

    Client Shilpa
  • Elite Shower Repairs provided such a great service that was efficient and done professionally. Barry the Technician was prompt and able to do a same day quote and booked in just a few days later. It made the shower look brand new! Would recommend Elite Shower Repairs to anyone requiring this kind of service. From a happy customer!

    Client Cecilienne-Mae Rooty Hill
  • I had a look at the finished job today and it looks great. He has really made an effort to blend things in with the rest of the bathroom.
    He was very helpful with his follow up on questions and queries and sending me images of tile etc
    I have to say I have been very impressed with the service you guys provide…your speedy attention to detail, organisation and of course the job itself.
    You are very prompt and efficient in your replies either by email or phone
    I would have no hesitation in choosing / recommending Elite for any future jobs.

    Kind Regards

    Client Patrick
  • Definitely recommend Barry Thompson a great worker. After 7 years of my parents verandah leaking they changed the face of their house from blue to white due to the concrete staining. I asked Barry to come around and look at it, it was fixed within a few hours my parents are extremely happy

    Client Sarah Barlow Stanhope Gardens
  • From the initial call out and the efficient quoting process, to the high quality work, Barry and Melissa were a pleasure to deal with. We are very happy with the service and highly recommend them.

    Client Robert and Julijana
  • What an Excellent result – I have new looking shower again. Still can’t believe you were able to colour match the existing the grout on the walls. – Looks brand new. Thank you so much

    Client Sarah Stanhope Gardens
  • Thankyou so much for the amazing work you’ve done for me and being so accommodating with time.
    I’ve always believed that great Customer Service is more important than the work itself but to get both at the high level you have provided is a first for me and I highly recommend you, your passion for what you do and your exceptional work. Thankyou

    Client Leanne Cash
  • Thank you very much for a great job if you ever need a reference please have the customer contact me. Amazing is all I can say

    Client Richard Hoskins Rooty Hill
  • The service provided by Elite Shower Repairs was exceptional. From the phone call to the onsite quoting to completing the job, the staff and tech were professional and helpful. Tech thoroughly explained the procedure and repairs needed in our shower. We no longer have any leaks and our shower looks fantastic! I will be highly recommending to family and friends. Thanks again for the fast prompt service.

    Client Eryn Pepyat
  • I love my new shower. Its gone from being old and mouldy to looking new again. What a fantastic job. The service was explained in detail and Barry turned up on time, which is rare these days. I was most impressed with the cleanliness of the bathroom after job completed. No dust or mess to clean up. Thank you again

    Client Nicole Westmead
  • Great communication and service. Highly recommended.

    Client Izz Fran
  • I highly recommend Elite Shower Repairs. There was no “I’ll be there sometime between 9 and 2,” Barry and Simon the tiler organised a specific times, worked around my schedule, and showed up when they said they were going to.  They were both efficient, detailed, professional, friendly, and told me exactly what they would be doing each day (my shower was not a simple one).  Best of all though, they did a fantastic job, and went above and beyond to find me tiles that matched the rest of my bathroom floor.  Now my shower doesn’t leak, and the water flows into the drain instead of pooling in the corner like it used to.  Thank you for saving my shower!!

    Client Sheri Thomson
  • Both Barry and Simon have done an amazing job – we will not hesitate to spread the word and recommend your company!

    Client Sheree Matthews

TRUSTED BY: