Call Support 1300 035 483
   Working Hours
Mon - Thur 8.45am - 4pm. Fri 8.45am - 2pm

FREQUENTLY ASKED QUESTIONS

Elite Shower Repairs is focused on providing high-quality service and customer satisfaction – we will do everything we can to meet your expectations. We are focused on quality, honesty and affordability. We only employ technicians who are experts in their field.

Sydney Metro & Lower Mountains, Gold Coast & Brisbane

75% of our quotes are done over the phone. We will ask you some questions that will give us a better understanding of the service you require.
If we turn up on the day and can’t fix your shower for whatever reason, we will provide you with a no bligation free quote. Our quotes a free so there will never be a charge for this service.

As we have fixed prices there are no hidden costs. Our quotes will have additional charges if you wish to upgrade the service. Should we need to do extra work we will always seek your approval before any work commences.

The Standard service will take approx 1-2 hours.
The Rejuvenation service will take approx 2-3 hours.

To ensure shower is dry for our service, We recommend to have your last shower by 9pm the night before.
To ensure the best results we also advise that you:
Dry the area with a towel or rag after the last shower
Give the shower a light clean
Remove all your shampoos and cleaning products etc.

Shower must not be used within 24 hours of the service being completed.
If your walls are regrouted you may find a white powder residue on the tiles, After the 24 hours wipe down the area with a dry or wet cloth.

There will be minimal noise and mess. We carry a vacuum so we clean up any mess before leaving. Disruption is very minimal.

Sorry, but we don’t do shower screen repairs or replacements.

We recommend customers source there own tiles as we only supply white or beige.

We accept cash, cheques, credit cards, amex (credit cards have a surcharge) or direct deposit. Jobs are payable on completion of the job.

Our warranty does not cover your shower going mouldy or sealants/grout discolouring over time.
We do not cover against major building movement.
We do not cover any plumbing issues over the 25 year period.

What our happy customers say about us:

  • The service provided by Elite Shower Repairs was exceptional. From the phone call to the onsite quoting to completing the job, the staff and tech were professional and helpful. Tech thoroughly explained the procedure and repairs needed in our shower. We no longer have any leaks and our shower looks fantastic! I will be highly recommending to family and friends. Thanks again for the fast prompt service.

    Client Eryn Pepyat
  • We firstly would like to say thank you for the wonderful service your company provided us.
    Your technician, was not only punctual in his arrival, but finishing the work on time, leaving the area neat and tidy. He is a very friendly and polite person, who conducted himself quite professionally. We are very impressed and satisfied with the quality of his work and the finished result. We would definitely like to use him for future projects.

    Client Eddy & Kate
  • I had a look at the finished job today and it looks great. He has really made an effort to blend things in with the rest of the bathroom.
    He was very helpful with his follow up on questions and queries and sending me images of tile etc
    I have to say I have been very impressed with the service you guys provide…your speedy attention to detail, organisation and of course the job itself.
    You are very prompt and efficient in your replies either by email or phone
    I would have no hesitation in choosing / recommending Elite for any future jobs.

    Kind Regards

    Client Patrick
  • Hi Mel and Barry
    I just wanted to say thank you to you and Barry for the terrific job done on my showers.
    They look great. Very happy.

    Warm regards

    Client Wendy Sullivan
  • Hi.
    I’m just writing to compliment the workmanship on the work carried out to our shower. Such a beautiful looking job on my shower. Barry was very clear and explained to me what the service involved, and then did the job with no fuss. It looks beautiful …

    Client Fiona Warriewood
  • From the initial call out and the efficient quoting process, to the high quality work, Barry and Melissa were a pleasure to deal with. We are very happy with the service and highly recommend them.

    Client Robert and Julijana
  • Simon did a terrific job. He was very professional and didn’t cut corners – e.g. it would have been easy to tile over waterproofing despite pinholes and save himself a Saturday but he did the right thing and reproofed. He turned up when he said he would and if there were unforseen delays,  he let me know in a timely manner.  I have recommended your service to a Real Estate agency, my neighbour and another  friend.  Barry’s advice was spot on – the tiles on the floor are great and the wall tiles almost match the others. Thank-you for a wonderful service and for your reliability

    Regards,
    Pam

    Client Pam Freeland
  • Wow Barry was awesome. He turned a bad job into an amazing showpiece. Recommend him to anyone. Thanks for not only a good job. But being a nice person.

    Client John Moussa St Ives
  • Thanks again Barry. My wife was most impressed with your quality of work. Highly recommended. Cheers John

    Client John Strathfeild
  • Great communication and service. Highly recommended.

    Client Izz Fran
  • Definitely recommend Barry Thompson a great worker. After 7 years of my parents verandah leaking they changed the face of their house from blue to white due to the concrete staining. I asked Barry to come around and look at it, it was fixed within a few hours my parents are extremely happy

    Client Sarah Barlow Stanhope Gardens
  • Excellent service and great results! Thank you so much Elite Shower Repairs, we are so happy with our shower it looks amazing. Would highly recommend to family and friends, keep up the great work.

    Client Sarah Luadaka
  • Hi, Barry, Thanks for doing such a great job! The shower looks new again. The tiles have come up really well.

    Client Rita Killara

TRUSTED BY: