Call Support 1300 035 483
   Working Hours
Mon - Thur 9.00am - 4pm. Fri 9.00am - 2pm

FREQUENTLY ASKED QUESTIONS

Elite Shower Repairs is focused on providing high-quality service and customer satisfaction – we will do everything we can to meet your expectations. We are focused on quality, honesty and affordability. We only employ technicians who are experts in their field.

Sydney Metro & Lower Mountains, Gold Coast & Brisbane

75% of our quotes are done over the phone. We will ask you some questions that will give us a better understanding of the service you require.
If we turn up on the day and can’t fix your shower for whatever reason, we will provide you with a no bligation free quote. Our quotes a free so there will never be a charge for this service.

As we have fixed prices there are no hidden costs. Our quotes will have additional charges if you wish to upgrade the service. Should we need to do extra work we will always seek your approval before any work commences.

The Standard service will take approx 1-2 hours.
The Rejuvenation service will take approx 2-3 hours.

To ensure shower is dry for our service, We recommend to have your last shower by 9pm the night before.
To ensure the best results we also advise that you:
Dry the area with a towel or rag after the last shower
Give the shower a light clean
Remove all your shampoos and cleaning products etc.

Shower must not be used within 24 hours of the service being completed.
If your walls are regrouted you may find a white powder residue on the tiles, After the 24 hours wipe down the area with a dry or wet cloth.

There will be minimal noise and mess. We carry a vacuum so we clean up any mess before leaving. Disruption is very minimal.

Sorry, but we don’t do shower screen repairs or replacements.

We recommend customers source there own tiles as we only supply white or beige.

Sealants which contain mould inhibitors, will block the formation of the mould, but will be consumed by this process. This means that the amount of fungicide in the cured sealant is decreasing over time and that after some time, when the total amount of free fungicide is depleted, mould may form on the surface of the sealant again.
Products containing mould inhibitors will therefore remain mould-free for a longer time than a sealant surface not containing this fungicide, but after a period of time (depending on the environment in which the product is applied) formation of some mould will appear on a sanitary sealant surface as well.

Mould growth is the result of a number of environmental conditions:
*High moisture content and bad air circulation in bathrooms and kitchens
*Organic waste materials on the sealant surface (soaps, body gel, kitchen rests, etc)
*Warm temperatures

We accept cash, cheques, credit cards, amex (credit cards have a surcharge) or direct deposit. Jobs are payable on completion of the job.

Our warranty does not cover your shower going mouldy or sealants/grout discolouring over time.
We do not cover against major building movement.
We do not cover any plumbing issues over the 25 year period.

What our happy customers say about us:

  • We had Elite Shower Repairs come to our home today to do a fix on one of our showers. We have been trying for a while to have someone come out but because it was a small job no-one seemed interested. Very professional & a great job done. Big thank-you to Barry. We highly recommend them.

    Client Deborah Waterworth Kellyville Ridge
  • Hi Mel and Barry
    I just wanted to say thank you to you and Barry for the terrific job done on my showers.
    They look great. Very happy.

    Warm regards

    Client Wendy Sullivan
  • Thankyou so much for the amazing work you’ve done for me and being so accommodating with time.
    I’ve always believed that great Customer Service is more important than the work itself but to get both at the high level you have provided is a first for me and I highly recommend you, your passion for what you do and your exceptional work. Thankyou

    Client Leanne Cash
  • Hi Barry,

    Thanks for doing such an amazing job on our shower. You can imagine my dismay when I realised my shower was leaking so close to Christmas. Barry and his team were so helpful and were able to accommodate us urgently prior to Christmas. They were completely professional, even removing their shoes when walking through the house. They were quick, efficient and the difference in my showers was immense. We really appreciated the pride that they took in completing the job properly and neatly. We would have no hesitation in recommending them or using them again ourselves. Their customer service was exemplary, their workmanship spectacular and were always prompt and professional.

    Thanks so much to the team at Elite Shower Repairs.

    Client Phil & Belinda The Ponds
  • I had a look at the finished job today and it looks great. He has really made an effort to blend things in with the rest of the bathroom.
    He was very helpful with his follow up on questions and queries and sending me images of tile etc
    I have to say I have been very impressed with the service you guys provide…your speedy attention to detail, organisation and of course the job itself.
    You are very prompt and efficient in your replies either by email or phone
    I would have no hesitation in choosing / recommending Elite for any future jobs.

    Kind Regards

    Client Patrick
  • Thanks again Barry. My wife was most impressed with your quality of work. Highly recommended. Cheers John

    Client John Strathfeild
  • Wow Barry was awesome. He turned a bad job into an amazing showpiece. Recommend him to anyone. Thanks for not only a good job. But being a nice person.

    Client John Moussa St Ives
  • My shower had been leaking for quite some time – within one week of making initial contact my shower is now fixed. The guy who came and fixed my shower was informative very friendly and arrived on time, highly recommended.

    Client Jennifer Platt
  • Thank you very much for a great job if you ever need a reference please have the customer contact me. Amazing is all I can say

    Client Richard Hoskins Rooty Hill
  • We firstly would like to say thank you for the wonderful service your company provided us.
    Your technician, was not only punctual in his arrival, but finishing the work on time, leaving the area neat and tidy. He is a very friendly and polite person, who conducted himself quite professionally. We are very impressed and satisfied with the quality of his work and the finished result. We would definitely like to use him for future projects.

    Client Eddy & Kate
  • Both Barry and Simon have done an amazing job – we will not hesitate to spread the word and recommend your company!

    Client Sheree Matthews
  • I would like to thank you for the wonderful job you did with my shower today it looks amazing.
    I will be surely telling everyone about your awesome business.
    Kind regards

    Client Narelle O'Kell
  • We are all pretty quick to complain when something goes wrong. When something goes right we want to tell you about Elite Shower repairs who repaired the faulty leaking grout and resealed around the bath and basins today. We are so pleased with Barry’s professionalism and highly recommend him. Thanks again for a great job.

    Client Vicki Crampton Kellyville

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