Call Support 1300 035 483
   Working Hours
Mon - Thur 9.00am - 4pm. Fri 9.00am - 2pm

FREQUENTLY ASKED QUESTIONS

Elite Shower Repairs is focused on providing high-quality service and customer satisfaction – we will do everything we can to meet your expectations. We are focused on quality, honesty and affordability. We only employ technicians who are experts in their field.

Sydney Metro & Lower Mountains, Gold Coast & Brisbane

75% of our quotes are done over the phone. We will ask you some questions that will give us a better understanding of the service you require.
If we turn up on the day and can’t fix your shower for whatever reason, we will provide you with a no bligation free quote. Our quotes a free so there will never be a charge for this service.

As we have fixed prices there are no hidden costs. Our quotes will have additional charges if you wish to upgrade the service. Should we need to do extra work we will always seek your approval before any work commences.

The Standard service will take approx 1-2 hours.
The Rejuvenation service will take approx 2-3 hours.

To ensure shower is dry for our service, We recommend to have your last shower by 9pm the night before.
To ensure the best results we also advise that you:
Dry the area with a towel or rag after the last shower
Give the shower a light clean
Remove all your shampoos and cleaning products etc.

Shower must not be used within 24 hours of the service being completed.
If your walls are regrouted you may find a white powder residue on the tiles, After the 24 hours wipe down the area with a dry or wet cloth.

There will be minimal noise and mess. We carry a vacuum so we clean up any mess before leaving. Disruption is very minimal.

Sorry, but we don’t do shower screen repairs or replacements.

We recommend customers source there own tiles as we only supply white or beige.

Sealants which contain mould inhibitors, will block the formation of the mould, but will be consumed by this process. This means that the amount of fungicide in the cured sealant is decreasing over time and that after some time, when the total amount of free fungicide is depleted, mould may form on the surface of the sealant again.
Products containing mould inhibitors will therefore remain mould-free for a longer time than a sealant surface not containing this fungicide, but after a period of time (depending on the environment in which the product is applied) formation of some mould will appear on a sanitary sealant surface as well.

Mould growth is the result of a number of environmental conditions:
*High moisture content and bad air circulation in bathrooms and kitchens
*Organic waste materials on the sealant surface (soaps, body gel, kitchen rests, etc)
*Warm temperatures

We accept cash, cheques, credit cards, amex (credit cards have a surcharge) or direct deposit. Jobs are payable on completion of the job.

Our warranty does not cover your shower going mouldy or sealants/grout discolouring over time.
We do not cover against major building movement.
We do not cover any plumbing issues over the 25 year period.

What our happy customers say about us:

  • Excellent service and great results! Thank you so much Elite Shower Repairs, we are so happy with our shower it looks amazing. Would highly recommend to family and friends, keep up the great work.

    Client Sarah Luadaka
  • We had Elite Shower Repairs come to our home today to do a fix on one of our showers. We have been trying for a while to have someone come out but because it was a small job no-one seemed interested. Very professional & a great job done. Big thank-you to Barry. We highly recommend them.

    Client Deborah Waterworth Kellyville Ridge
  • What an Excellent result – I have new looking shower again. Still can’t believe you were able to colour match the existing the grout on the walls. – Looks brand new. Thank you so much

    Client Sarah Stanhope Gardens
  • Thank you very much for a great job if you ever need a reference please have the customer contact me. Amazing is all I can say

    Client Richard Hoskins Rooty Hill
  • We have a really old bathroom and after the service was carried out I was so impressed, it was like a new shower again. Barry was on time and very polite. I felt very comfortable with leaving him in the house while I went to work. The whole experience with Elite Shower Repairs was nothing but positive.

    Client Greg Penrith
  • Simon did a terrific job. He was very professional and didn’t cut corners – e.g. it would have been easy to tile over waterproofing despite pinholes and save himself a Saturday but he did the right thing and reproofed. He turned up when he said he would and if there were unforseen delays,  he let me know in a timely manner.  I have recommended your service to a Real Estate agency, my neighbour and another  friend.  Barry’s advice was spot on – the tiles on the floor are great and the wall tiles almost match the others. Thank-you for a wonderful service and for your reliability

    Regards,
    Pam

    Client Pam Freeland
  • Thanks again Barry. My wife was most impressed with your quality of work. Highly recommended. Cheers John

    Client John Strathfeild
  • Hi.
    I’m just writing to compliment the workmanship on the work carried out to our shower. Such a beautiful looking job on my shower. Barry was very clear and explained to me what the service involved, and then did the job with no fuss. It looks beautiful …

    Client Fiona Warriewood
  • We firstly would like to say thank you for the wonderful service your company provided us.
    Your technician, was not only punctual in his arrival, but finishing the work on time, leaving the area neat and tidy. He is a very friendly and polite person, who conducted himself quite professionally. We are very impressed and satisfied with the quality of his work and the finished result. We would definitely like to use him for future projects.

    Client Eddy & Kate
  • Definitely recommend Barry Thompson a great worker. After 7 years of my parents verandah leaking they changed the face of their house from blue to white due to the concrete staining. I asked Barry to come around and look at it, it was fixed within a few hours my parents are extremely happy

    Client Sarah Barlow Stanhope Gardens
  • Great customer service and technicians attention to detail and work ethic was absolutely outstanding

    Client Kellie Weyman
  • I couldn’t be happier! It looked like a brand new shower by the time the technician finished. Fantastic Job.

    Client Joe Blacktown
  • Barry from Elite Shower fixed my leaking shower recess problem very efficiently. Both in the planning of the job and its execution, he provided excellent service at a reasonable price. He left the area clean as new. In fact, you wouldn’t know he had been except for the fact that the shower is now completely leak-free. Recommended TONY BOND EDGECLIFF

    Client Tony Bond Edgecliff

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