Call Support 0288249746
   Working Hours
Mon - Thur: 8.00am - 4pm
Fri: Office Closed

FREQUENTLY ASKED QUESTIONS

Elite Shower Repairs is focused on providing high-quality service and customer satisfaction – we will do everything we can to meet your expectations. We are focused on quality, honesty and affordability. We only employ technicians who are experts in their field.

Sydney Metro & Lower Mountains.


Warning: A non-numeric value encountered in /home2/eliteshower/public_html/wp-content/themes/elite/template-parts/template-faq.php on line 48

75% of our quotes are done over the phone. We will ask you some questions that will give us a better understanding of the service you require.
If we turn up on the day and can’t fix your shower for whatever reason, we will provide you with a no bligation free quote. Our quotes a free so there will never be a charge for this service.

As we have fixed prices there are no hidden costs. Our quotes will have additional charges if you wish to upgrade the service. Should we need to do extra work we will always seek your approval before any work commences.

The Standard service will take approx 1-2 hours.
The Rejuvenation service will take approx 2-3 hours.

To ensure shower is dry for our service, We recommend to have your last shower by 9pm the night before.
To ensure the best results we also advise that you:
Dry the area with a towel or rag after the last shower
Give the shower a light clean
Remove all your shampoos and cleaning products etc.

Shower must not be used within 24 hours of the service being completed.
If your walls are regrouted you may find a white powder residue on the tiles, After the 24 hours wipe down the area with a dry or wet cloth.

There will be minimal noise and mess. We carry a vacuum so we clean up any mess before leaving. Disruption is very minimal.

Sorry, but we don’t do shower screen repairs or replacements.

We recommend customers source there own tiles as we only supply white or beige.

Sealants which contain mould inhibitors, will block the formation of the mould, but will be consumed by this process. This means that the amount of fungicide in the cured sealant is decreasing over time and that after some time, when the total amount of free fungicide is depleted, mould may form on the surface of the sealant again.
Products containing mould inhibitors will therefore remain mould-free for a longer time than a sealant surface not containing this fungicide, but after a period of time (depending on the environment in which the product is applied) formation of some mould will appear on a sanitary sealant surface as well.

Mould growth is the result of a number of environmental conditions:
*High moisture content and bad air circulation in bathrooms and kitchens
*Organic waste materials on the sealant surface (soaps, body gel, kitchen rests, etc)
*Warm temperatures

We accept cash, cheques, credit cards, (credit cards have a surcharge) or direct deposit. Jobs are payable on completion of the job.

Our warranty does not cover your shower going mouldy or sealants/grout discolouring over time.
We do not cover against building movement, which causes the epoxy to separate from the walls.
Our warranty is:

  • 2 years for wall grout and sealants
  • 5 years for epoxy products

What our happy customers say about us:

  • Both Barry and Simon have done an amazing job – we will not hesitate to spread the word and recommend your company!

    Client Sheree Matthews
  • Barry from Elite Shower fixed my leaking shower recess problem very efficiently. Both in the planning of the job and its execution, he provided excellent service at a reasonable price. He left the area clean as new. In fact, you wouldn’t know he had been except for the fact that the shower is now completely leak-free. Recommended TONY BOND EDGECLIFF

    Client Tony Bond Edgecliff
  • It was a pleasure dealing with Simon of Elite Showers. Thoroughly professional from quote to completion and no surprises approach to job. We undertook a full renovation to our bath and couldn’t be happier with the result – from quality of workmanship to time to completion and staying on budget – highly recommend Elite.

    Client Shilpa
  • old bathroom looking totally refreshed with new grout and sealer around the bath, the leaks have stopped down stairs. We noted your punctuality and cleanliness and thank you for that. Well done and we will recommend you.
    Regards,

    Client Luke Quoyle Gordon
  • My showers look amazing!

    I am so pleased with the communication and professionalism.

    Never late and so tidy and clean.

    The price was worth it and yet not expensive.

    Client Diane Tam
  • Thankyou so much for the amazing work you’ve done for me and being so accommodating with time.
    I’ve always believed that great Customer Service is more important than the work itself but to get both at the high level you have provided is a first for me and I highly recommend you, your passion for what you do and your exceptional work. Thankyou

    Client Leanne Cash
  • Hi.
    I’m just writing to compliment the workmanship on the work carried out to our shower. Such a beautiful looking job on my shower. Barry was very clear and explained to me what the service involved, and then did the job with no fuss. It looks beautiful …

    Client Fiona Warriewood
  • Hi Barry,

    Thanks for doing such an amazing job on our shower. You can imagine my dismay when I realised my shower was leaking so close to Christmas. Barry and his team were so helpful and were able to accommodate us urgently prior to Christmas. They were completely professional, even removing their shoes when walking through the house. They were quick, efficient and the difference in my showers was immense. We really appreciated the pride that they took in completing the job properly and neatly. We would have no hesitation in recommending them or using them again ourselves. Their customer service was exemplary, their workmanship spectacular and were always prompt and professional.

    Thanks so much to the team at Elite Shower Repairs.

    Client Phil & Belinda The Ponds
  • I would like to thank you for the wonderful job you did with my shower today it looks amazing.
    I will be surely telling everyone about your awesome business.
    Kind regards

    Client Narelle O'Kell
  • I love my new shower. Its gone from being old and mouldy to looking new again. What a fantastic job. The service was explained in detail and Barry turned up on time, which is rare these days. I was most impressed with the cleanliness of the bathroom after job completed. No dust or mess to clean up. Thank you again

    Client Nicole Westmead
  • Elite Shower Repairs provided such a great service that was efficient and done professionally. Barry the Technician was prompt and able to do a same day quote and booked in just a few days later. It made the shower look brand new! Would recommend Elite Shower Repairs to anyone requiring this kind of service. From a happy customer!

    Client Cecilienne-Mae Rooty Hill
  • We are all pretty quick to complain when something goes wrong. When something goes right we want to tell you about Elite Shower repairs who repaired the faulty leaking grout and resealed around the bath and basins today. We are so pleased with Barry’s professionalism and highly recommend him. Thanks again for a great job.

    Client Vicki Crampton Kellyville
  • I highly recommend Elite Shower Repairs. There was no “I’ll be there sometime between 9 and 2,” Barry and Simon the tiler organised a specific times, worked around my schedule, and showed up when they said they were going to.  They were both efficient, detailed, professional, friendly, and told me exactly what they would be doing each day (my shower was not a simple one).  Best of all though, they did a fantastic job, and went above and beyond to find me tiles that matched the rest of my bathroom floor.  Now my shower doesn’t leak, and the water flows into the drain instead of pooling in the corner like it used to.  Thank you for saving my shower!!

    Client Sheri Thomson

TRUSTED BY: