FREQUENTLY ASKED QUESTIONS
Elite Shower Repairs is focused on providing high-quality service and customer satisfaction – we will do everything we can to meet your expectations. We are focused on quality, honesty and affordability. We only employ technicians who are experts in their field.
Sydney Metro & Lower Mountains.
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75% of our quotes are done over the phone. We will ask you some questions that will give us a better understanding of the service you require.
If we turn up on the day and can’t fix your shower for whatever reason, we will provide you with a no bligation free quote. Our quotes a free so there will never be a charge for this service.
As we have fixed prices there are no hidden costs. Our quotes will have additional charges if you wish to upgrade the service. Should we need to do extra work we will always seek your approval before any work commences.
The Standard service will take approx 1-2 hours.
The Rejuvenation service will take approx 2-3 hours.
To ensure shower is dry for our service, We recommend to have your last shower by 9pm the night before.
To ensure the best results we also advise that you:
Dry the area with a towel or rag after the last shower
Give the shower a light clean
Remove all your shampoos and cleaning products etc.
Shower must not be used within 24 hours of the service being completed.
If your walls are regrouted you may find a white powder residue on the tiles, After the 24 hours wipe down the area with a dry or wet cloth.
There will be minimal noise and mess. We carry a vacuum so we clean up any mess before leaving. Disruption is very minimal.
Sorry, but we don’t do shower screen repairs or replacements.
We recommend customers source there own tiles as we only supply white or beige.
Sealants which contain mould inhibitors, will block the formation of the mould, but will be consumed by this process. This means that the amount of fungicide in the cured sealant is decreasing over time and that after some time, when the total amount of free fungicide is depleted, mould may form on the surface of the sealant again.
Products containing mould inhibitors will therefore remain mould-free for a longer time than a sealant surface not containing this fungicide, but after a period of time (depending on the environment in which the product is applied) formation of some mould will appear on a sanitary sealant surface as well.
Mould growth is the result of a number of environmental conditions:
*High moisture content and bad air circulation in bathrooms and kitchens
*Organic waste materials on the sealant surface (soaps, body gel, kitchen rests, etc)
*Warm temperatures
We accept cash, cheques, credit cards, (credit cards have a surcharge) or direct deposit. Jobs are payable on completion of the job.
Our warranty does not cover your shower going mouldy or sealants/grout discolouring over time.
We do not cover against building movement, which causes the epoxy to separate from the walls.
Our warranty is:
- 2 years for wall grout and sealants
- 5 years for epoxy products
What our happy customers say about us:
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Elite Shower Repairs provided such a great service that was efficient and done professionally. Barry the Technician was prompt and able to do a same day quote and booked in just a few days later. It made the shower look brand new! Would recommend Elite Shower Repairs to anyone requiring this kind of service. From a happy customer!
Cecilienne-Mae
Rooty Hill -
I had a look at the finished job today and it looks great. He has really made an effort to blend things in with the rest of the bathroom.
He was very helpful with his follow up on questions and queries and sending me images of tile etc
I have to say I have been very impressed with the service you guys provide…your speedy attention to detail, organisation and of course the job itself.
You are very prompt and efficient in your replies either by email or phone
I would have no hesitation in choosing / recommending Elite for any future jobs.Kind Regards
Patrick -
Great communication and service. Highly recommended.
Izz Fran -
Great customer service and technicians attention to detail and work ethic was absolutely outstanding
Kellie Weyman -
Hi Mel and Barry
I just wanted to say thank you to you and Barry for the terrific job done on my showers.
They look great. Very happy.Warm regards
Wendy Sullivan -
My shower had been leaking for quite some time – within one week of making initial contact my shower is now fixed. The guy who came and fixed my shower was informative very friendly and arrived on time, highly recommended.
Jennifer Platt -
Barry from Elite Shower fixed my leaking shower recess problem very efficiently. Both in the planning of the job and its execution, he provided excellent service at a reasonable price. He left the area clean as new. In fact, you wouldn’t know he had been except for the fact that the shower is now completely leak-free. Recommended TONY BOND EDGECLIFF
Tony Bond
Edgecliff -
From the initial call out and the efficient quoting process, to the high quality work, Barry and Melissa were a pleasure to deal with. We are very happy with the service and highly recommend them.
Robert and Julijana
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I would like to thank you for the wonderful job you did with my shower today it looks amazing.
I will be surely telling everyone about your awesome business.
Kind regards
Narelle O'Kell -
We are all pretty quick to complain when something goes wrong. When something goes right we want to tell you about Elite Shower repairs who repaired the faulty leaking grout and resealed around the bath and basins today. We are so pleased with Barry’s professionalism and highly recommend him. Thanks again for a great job.
Vicki Crampton
Kellyville
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Hi, Barry, Thanks for doing such a great job! The shower looks new again. The tiles have come up really well.
Rita
Killara
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Hi.
I’m just writing to compliment the workmanship on the work carried out to our shower. Such a beautiful looking job on my shower. Barry was very clear and explained to me what the service involved, and then did the job with no fuss. It looks beautiful …
Fiona
Warriewood -
We firstly would like to say thank you for the wonderful service your company provided us.
Your technician, was not only punctual in his arrival, but finishing the work on time, leaving the area neat and tidy. He is a very friendly and polite person, who conducted himself quite professionally. We are very impressed and satisfied with the quality of his work and the finished result. We would definitely like to use him for future projects.
Eddy & Kate
Cecilienne-Mae
Rooty Hill 
Patrick 
Izz Fran 
Tony Bond
Edgecliff