FREQUENTLY ASKED QUESTIONS
Elite Shower Repairs is focused on providing high-quality service and customer satisfaction – we will do everything we can to meet your expectations. We are focused on quality, honesty and affordability. We only employ technicians who are experts in their field.
Sydney Metro & Lower Mountains, Gold Coast & Brisbane
75% of our quotes are done over the phone. We will ask you some questions that will give us a better understanding of the service you require.
If we turn up on the day and can’t fix your shower for whatever reason, we will provide you with a no bligation free quote. Our quotes a free so there will never be a charge for this service.
As we have fixed prices there are no hidden costs. Our quotes will have additional charges if you wish to upgrade the service. Should we need to do extra work we will always seek your approval before any work commences.
The Standard service will take approx 1-2 hours.
The Rejuvenation service will take approx 2-3 hours.
To ensure shower is dry for our service, We recommend to have your last shower by 9pm the night before.
To ensure the best results we also advise that you:
Dry the area with a towel or rag after the last shower
Give the shower a light clean
Remove all your shampoos and cleaning products etc.
Shower must not be used within 24 hours of the service being completed.
If your walls are regrouted you may find a white powder residue on the tiles, After the 24 hours wipe down the area with a dry or wet cloth.
There will be minimal noise and mess. We carry a vacuum so we clean up any mess before leaving. Disruption is very minimal.
Sorry, but we don’t do shower screen repairs or replacements.
We recommend customers source there own tiles as we only supply white or beige.
Sealants which contain mould inhibitors, will block the formation of the mould, but will be consumed by this process. This means that the amount of fungicide in the cured sealant is decreasing over time and that after some time, when the total amount of free fungicide is depleted, mould may form on the surface of the sealant again.
Products containing mould inhibitors will therefore remain mould-free for a longer time than a sealant surface not containing this fungicide, but after a period of time (depending on the environment in which the product is applied) formation of some mould will appear on a sanitary sealant surface as well.
Mould growth is the result of a number of environmental conditions:
*High moisture content and bad air circulation in bathrooms and kitchens
*Organic waste materials on the sealant surface (soaps, body gel, kitchen rests, etc)
*Warm temperatures
We accept cash, cheques, credit cards, amex (credit cards have a surcharge) or direct deposit. Jobs are payable on completion of the job.
Our warranty does not cover your shower going mouldy or sealants/grout discolouring over time.
We do not cover against major building movement.
We do not cover any plumbing issues over the 25 year period.
What our happy customers say about us:
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We firstly would like to say thank you for the wonderful service your company provided us.
Your technician, was not only punctual in his arrival, but finishing the work on time, leaving the area neat and tidy. He is a very friendly and polite person, who conducted himself quite professionally. We are very impressed and satisfied with the quality of his work and the finished result. We would definitely like to use him for future projects.
Eddy & Kate -
Hi, Barry, Thanks for doing such a great job! The shower looks new again. The tiles have come up really well.
Rita
Killara
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Great customer service and technicians attention to detail and work ethic was absolutely outstanding
Kellie Weyman -
Hi.
I’m just writing to compliment the workmanship on the work carried out to our shower. Such a beautiful looking job on my shower. Barry was very clear and explained to me what the service involved, and then did the job with no fuss. It looks beautiful …
Fiona
Warriewood -
My showers look amazing!
I am so pleased with the communication and professionalism.
Never late and so tidy and clean.
The price was worth it and yet not expensive.
Diane Tam -
I would like to thank you for the wonderful job you did with my shower today it looks amazing.
I will be surely telling everyone about your awesome business.
Kind regards
Narelle O'Kell -
Hi Mel and Barry
I just wanted to say thank you to you and Barry for the terrific job done on my showers.
They look great. Very happy.Warm regards
Wendy Sullivan -
I highly recommend Elite Shower Repairs. There was no “I’ll be there sometime between 9 and 2,” Barry and Simon the tiler organised a specific times, worked around my schedule, and showed up when they said they were going to. They were both efficient, detailed, professional, friendly, and told me exactly what they would be doing each day (my shower was not a simple one). Best of all though, they did a fantastic job, and went above and beyond to find me tiles that matched the rest of my bathroom floor. Now my shower doesn’t leak, and the water flows into the drain instead of pooling in the corner like it used to. Thank you for saving my shower!!
Sheri Thomson -
My shower had been leaking for quite some time – within one week of making initial contact my shower is now fixed. The guy who came and fixed my shower was informative very friendly and arrived on time, highly recommended.
Jennifer Platt -
The service provided by Elite Shower Repairs was exceptional. From the phone call to the onsite quoting to completing the job, the staff and tech were professional and helpful. Tech thoroughly explained the procedure and repairs needed in our shower. We no longer have any leaks and our shower looks fantastic! I will be highly recommending to family and friends. Thanks again for the fast prompt service.
Eryn Pepyat -
Thank you very much for a great job if you ever need a reference please have the customer contact me. Amazing is all I can say
Richard Hoskins
Rooty Hill
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Definitely recommend Barry Thompson a great worker. After 7 years of my parents verandah leaking they changed the face of their house from blue to white due to the concrete staining. I asked Barry to come around and look at it, it was fixed within a few hours my parents are extremely happy
Sarah Barlow
Stanhope Gardens -
old bathroom looking totally refreshed with new grout and sealer around the bath, the leaks have stopped down stairs. We noted your punctuality and cleanliness and thank you for that. Well done and we will recommend you.
Regards,
Luke Quoyle
Gordon
Eddy & Kate 
Rita
Killara
Kellie Weyman 
Richard Hoskins
Rooty Hill