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Maintenance Request

Maintenance Request

Before filling in your details, please read WARRANTY AGAINST DEFECTS at bottom of  the form to ensure what is covered under warranty.


1 WHAT THIS WARRANTY RELATES TO

1.1 This warranty relates to any defect in any workmanship which becomes apparent and is reported to the Contractor in accordance with 4.1 (“Defect”).
1.2 The conditions applicable to the warranty given by clause 1.1 are:
(a) the warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
(i) failure on the part of the Client:
(A) to properly maintain any Materials; or
(B) to follow any instructions or guidelines provided by the Contractor;
(ii) any use of any Materials otherwise than for any application specified on a quote or order form;
(iii) use of the shower within twelve (24) hours of the completion of the Works; or
(iv) the Client using the Materials for any purpose other than that for which they were designed;
(v) the continued use of any Materials after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or
(vi) grouting or the use of silicone; or
(vii) the appearance/finish of the shower; or
(viii) staining or discoloration over time directly or indirectly because of cleaning products or personal care products;
(ix) bleed back or leeching, growth of mould;
(x) building movement, physical damage and further substrate moving;
(xi) variations in thickness or product application due to initial placement of tiles; or
(xii) chipping, scratches, cracking or breakage of tiles, shower screen including factory seals, fittings, or tapware resulting from the provision of the Works; or
(xiii) fair wear and tear, any accident or act of God.
(b) in respect of all claims the Contractor shall not be liable to compensate the Client for any delay in either replacing or remedying the workmanship or in properly assessing the Client’s claim; and
(c) the warranty shall cease and the Contractor shall thereafter in no circumstances be liable under the terms of the warranty if the workmanship is repaired, altered or overhauled without the Contractor’s consent.
1.3 The Client acknowledges and agrees that the Contractor shall not be held responsible for:
(a) any defective operation of Materials that is caused through structural or substrate movement upon which the Materials were applied which is beyond the Contractor’s control (including bleed black or leeching, growth of mould or where the bath or shower moves away from the walls); and
(b) latent defects (including but not limited to pre-existing tiling problems (such as adherence issues) and/or inherent quality of the tiles arises) within the premises in the reasonable proximity to the Works at the time of, or which became apparent subsequent to, application of the Materials;
(c) any alteration, plumbing, repairs or replacement of any fixture or fittings is undertaken subsequent to the original application of the product which in anyway detrimentally affects the Works;
(d) any loss or damage to the Works (including, but not limited to damage to, plumbing, tiling, mould, timber, carpet, gyprock, or painting, etc.) that is caused by any other party during and after the completion of the Works;
(e) leaks that are incorrectly diagnosed by Elite Shower Repairs or any other party prior to the commencement of the Works;
1.4 For Materials not manufactured by the Contractor, the warranty shall be the current warranty provided by the manufacturer of the Materials. The Contractor shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Materials.
1.5 In the event that the manufacturer’s Materials are deemed to be faulty, the Contractor reserves the right to halt the commencement for re-installation of replacement Materials until such time as it is agreed between all parties the person/s that will be liable for all associated expenses with the re-installation of the Materials.
2 WHAT THE CONTRACTOR WILL DO TO HONOUR THE WARRANTY
2.1 The Contractor will repair any defect to its full extent
2.2 Any works required to be completed in addition to fixing the Defect are the responsibility of the Client. Additional works includes any disassembling and reassembling etc.
3 WHAT THE CLIENT MUST DO TO CLAIM THE WARRANTY
3.1 To claim the benefit of the warranty, the Client will need to:
(a) present the defective Goods/Services to the Contractor for inspection, including inspection for defective workmanship, or otherwise provide evidence of the claimed Defect; and
(b) provide evidence of proof of purchase upon request by the Contractor.
3.2 The claim listed in clause 3.1 may be made in person, or the claim may be sent to the address listed on this form, including the particulars required under clauses 3.1(a) and 3.1(b).
3.3 The appropriate form for making a claim for warranty is attached and must be used whether the claim is being made in person, or mailed to the address on this form.
4 DURATION OF WARRANTY
4.1 Subject to the conditions of warranty set out in clause 1.2 above the Contractor warrants that if any defect in any workmanship of the Contractor becomes apparent and is reported to the Contractor within (time being of the essence):
(a) forty-eight (48) hours of the date of delivery, for the completed Works; or
(b) seven (7) years of the date of service, for waterproofing membrane products; or
(c) one (1) year of the date of service, for balcony services; or
(d) twenty-five (25) years of the date of service, for epoxy products; or
(e) one (1) year of the date of service for grout and silicone products or
(f) two (2) years of the date of service, for all other repairs as per statutory warranty; or then the Contractor will either (at the Contractor’s sole discretion) replace or remedy the workmanship.
4.2 If a Defect does not materialise in the Goods/Services prior to the date provided in clause 4.1, the Contractor will have no liability to the Client under this Warranty Against Defects and the Client releases the Contractor from all claims for loss or damage in any way connected with the Goods/Services from that date.
5 RESPONSIBILITY FOR COSTS OF CLAIM
5.1 The Contractor is responsible for the costs directly associated with repairing the Defect only.
5.2 Any works required to be completed under clause 2.2, which are in addition to those directly related to rectification of a Defect, will be at the cost of the Client.
5.3 The Contractor is not responsible for any damages caused as a result of shower leaking after service competed.
5.4 Where we have returned, and the leak is not covered by our warranty, there will be a call out fee of $125.
6 RIGHTS AT LAW
6.1 The benefits given to the Client under this warranty are in addition to other rights and remedies of the Client at law in relation to the Goods/Services.
6.2 The Contractor’s Goods/Services come with guarantees that cannot be excluded under the Australian Consumer Law. The Client is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The Client is also entitled to have the Goods/Services repaired or replaced if the Goods/Services fail to be of acceptable quality and the failure does not amount to a major failure.

What our happy customers say about us:

  • Both Barry and Simon have done an amazing job – we will not hesitate to spread the word and recommend your company!

    Client Sheree Matthews
  • From the initial call out and the efficient quoting process, to the high quality work, Barry and Melissa were a pleasure to deal with. We are very happy with the service and highly recommend them.

    Client Robert and Julijana
  • Great communication and service. Highly recommended.

    Client Izz Fran
  • Definitely recommend Barry Thompson a great worker. After 7 years of my parents verandah leaking they changed the face of their house from blue to white due to the concrete staining. I asked Barry to come around and look at it, it was fixed within a few hours my parents are extremely happy

    Client Sarah Barlow Stanhope Gardens
  • From start to finish this business provides you with professionalism, understanding and great communication. They provide quality workmanship, attention to detail and flexibility. I would not hesitate recommending them to anybody.
    Thank you!

    Client Mathew Kitching
  • We have a really old bathroom and after the service was carried out I was so impressed, it was like a new shower again. Barry was on time and very polite. I felt very comfortable with leaving him in the house while I went to work. The whole experience with Elite Shower Repairs was nothing but positive.

    Client Greg Penrith
  • Hi.
    I’m just writing to compliment the workmanship on the work carried out to our shower. Such a beautiful looking job on my shower. Barry was very clear and explained to me what the service involved, and then did the job with no fuss. It looks beautiful …

    Client Fiona Warriewood
  • An absolutely fantastic service. We have used Elite Shower Repairs on many renovations and they have exceeded our expectations every time. Reliable, honest, friendly and always flexible, I would highly recommend this service to everyone.

    Client Kate McDonald-Schembri
  • Outstanding Service So pleased with the service provided to our shower. While we had a few other companies inspect, we chose Elite Shower Repairs as from the 1st phone call to the job being quoted, Staff was friendly and unlike others, I was asked many questions to ensure we saved money and didn’t get quoted for things that didn’t need doing. We were over the moon with the prompt efficient service. Once job was completed the bathroom was left spotless and shower looks new again. Thank you Elite.

    Client Icicle YT
  • Hi Mel and Barry
    I just wanted to say thank you to you and Barry for the terrific job done on my showers.
    They look great. Very happy.

    Warm regards

    Client Wendy Sullivan
  • My Bathroom and Balcony were just recently sealed. Not only were the jobs done and completed to perfection. Both areas were left clean and tidy. Barry respected my home. (taking shoes off on carpet) Barry also did extra bits like unblocking a pipe that he noticed was blocked to assist with water retention.
    It’s not often you find good trustworthy tradesman – who take pride in their work and go the extra mile. I was also able to leave him in my home while I took my kids to Sport. I would highly recommend Elite Shower Repairs.

    Client Julie Fenton Stanhope Gardens
  • Hi,
    We have just had our shower sealed and Barry has done an excellent job. We were so impressed by his work ethic and pleasant manner, the end result is just great. Thank you for this and I will definetly recommend Elite Shower Repairs to our family and friends.
    Kind Regards.

    Client Tracey Wentworthville
  • My shower had been leaking for quite some time – within one week of making initial contact my shower is now fixed. The guy who came and fixed my shower was informative very friendly and arrived on time, highly recommended.

    Client Jennifer Platt

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